FAQ
The things people ask.
Answered the way we would answer them on the call.
What this actually is
- Is this a chatbot?
- No. A box that answers questions is not an employee. An Omni employee owns an outcome end to end — the pipeline, the ledger, the ticket queue, the site — and is judged on whether the job got done, not whether a reply arrived.
- Is it software we have to learn?
- No. Omni is a managed service. You tell us the role, we build the employee, we manage it, and you review the work. There is nothing to configure and no implementation project. If you have to build the thing yourself, we have failed.
- How is this different from automation tools?
- Tools hand the work back to you. They give you a dashboard and a builder and expect you to assemble the outcome. Omni keeps the work. You delegate it the way you would to a person — plain instructions, no setup.
- Do we need a technical person?
- No, and you never will. Omni handles hiring, onboarding, performance and replacement. That is the whole point of buying an employee rather than a platform.
Getting started
- How long until it's working?
- Most start inside a week. You describe the job on one call, we build it against your tools and data, and the first week is training — the same as it would be for a person. Compare that with ninety days for a human hire.
- What do you need from us?
- Access to the tools the role touches, and a clear description of what good looks like. No spec document, no discovery phase. If you can brief a recruiter, you can brief us.
- What if it isn't working?
- Tell us. We remediate or replace the employee, and if we cannot make it work you stop paying for that role. We are accountable for output, not uptime.
- Can we start with one role?
- Most businesses do. Hire one, see the work, add more when it earns it.
Working alongside your team
- Is this going to replace our staff?
- Your team keeps the work that needs judgment. Omni takes the rest — the repetitive part they never wanted and never had time to do well. We talk about the work, not about headcount.
- How much control do we have?
- Autonomous, and you review the work. Every role has a defined line: anything irreversible, anything involving a relationship or an exception to your own policy, comes to a person on your side for a decision.
- Who is accountable when it gets something wrong?
- We are. When something goes wrong we tell you what happened, what we did about it, and what happens next — in that order, in plain sentences.
- Do we tell customers they're dealing with AI?
- That is your call, and in some jurisdictions it is the law's. Omni employees never claim to be human, and we will not impersonate a real person.
Money
- What does it cost?
- $1,500 per employee per month, whichever role it fills. At 50 employees it drops to $1,000 each, and past 100 we build you a number. There are no tiers — you do not hire a Pro bookkeeper.
- What are the token fees?
- The AI infrastructure your employees run on bills by usage. We pass that through at cost, itemised on every invoice, based on the work the employee actually did. We do not mark it up, and it varies month to month.
- Is there a contract?
- Engagements run month to month unless your order says otherwise. Either side can end it on thirty days' notice.
- Is this cheaper than hiring someone?
- We do not compete on price. We compete on giving you capability that used to require scale — the team you could not otherwise afford, at your size.
Your data
- Do you train models on our data?
- No. Your business data and your customers' data are never used to train general-purpose models for other customers. That is written into our terms, not just our marketing.
- Where does our data live?
- Encrypted in transit and at rest, with row-level access controls so one customer's data is unreachable from another's account. Full detail is on the security page.
- What happens if we leave?
- You export your data for thirty days. After ninety we delete it, except where law requires us to keep financial records.
Something we have not answered? Ask on the call — or email info@omniwfm.ai.
Let’s build it
Hire the future.
Tell us the role. We build the employee, manage it, and you review the work. Most start inside a week.