Omni Support
A support rep who answers every ticket, on the first reply, at 2am.
Omni Support owns the queue. Every ticket gets a real answer, not an acknowledgement — and the ones that need a person reach a person with the history already attached.
What it owns
- Answers every ticket on the first reply
- Resolves the repeat questions completely
- Escalates what needs judgment, with the full history attached
- Keeps the help docs current as answers change
- Flags the issue behind a spike in tickets
First week
You point Ellis at the queue and your existing replies. It drafts, you approve, and by day four it is answering the repeat questions on its own.
What stays with you
Anything involving a refund decision, a relationship, or an exception to your own policy comes to you. Your team keeps the work that needs judgment.
The rest of the team
Hire one. Add more when it works.
Let’s build it
Hire Omni Support.
Tell us the role. We build the employee, manage it, and you review the work. Most start inside a week.